Hotels welcome a variety of guests who have unique preferences and tastes. When customers check-in to a hotel, they hope to enjoy an unforgettable experience. That is aided by timely assistance and on-demand availability of amenities.

Ensuring great customer satisfaction in the hotel industry is vital. It has a huge impact on the reputation of hotels. By ensuring that the guests are happy, hotels will receive good social media reviews, promotion by word of mouth, witness repeated bookings and finally earn higher returns on investment.

Guest experience can be improved by a number of ways. It ranges from instantly responding to customer queries to offering them excellent rejuvenating services.The best way to coordinate such service requests is to employ a hotel hospitality management software. Let’s see why.

What is a hotel hospitality management software?

The trend of calling or emailing the reception to avail amenities and services is fast disappearing. The increasing popularity of smartphones and the internet has revamped this process. With a resort hospitality management system, guests can simply log onto the app and make reservations. The booking requests are received by hotel staff members, after which they either confirm or reject reservation requests.

This seamless system helps hotel services operate efficiently, and at the same time keeps customers immensely happy. Let’s take a look at some real life applications of the software.

Use cases of a hotel hospitality management software

Requesting room service

Hotel guests can easily request room service using the hotel’s app. All they have to do to request for a service, such as food, drinks, towels and laundry, is to choose it and click the book button on the app. They will receive a confirmation message and thereafter the service itself.

Reservation of outdoor activities

Guests can use the hotel’s app to seamlessly book outdoor activities. When they make a reservation for activities like bike and boat rides, hotel staff members can confirm the availability of an activity during the requested time. This is an effective channel to make hassle-free bookings.

Notifications

The online hotel management system helps announce limited offers, new activities and more to guests. It can be sent via SMS or in-app notifications. This feature keeps guests informed about the latest activities in the hotel.

Staff management

Guests may want to book a specific driver, spa therapist or masseuse whom they are comfortable with. Hotels can efficiently display the availability of such staff members via the hospitality management software.

Conclusion

If you’re looking to give your hotel guests a memorable staying experience, then what you need is a hotel hospitality management software. It enables your guests to seamlessly book and enjoy hotel amenities. Enhance hotel guest experience, get SmartPoint’s world-class hotel management software today.