Technical Support

Technical Support

Department: IT
Project Location(s): Chennai
Education: Any Graduate


· Provide Remote Technical Support to customers for the enterprise products

· Manage customer trouble tickets.

· Provide troubleshooting support and problem resolution to customers


· Good Communication skills.

· Basic understanding of hardware and networking issues.

· Windows PC troubleshooting competence.

· Groovy code (Requires some basic JAVA knowledge)

· Experience in HL7 (Health Level-7 standards)

· Good Knowledge & experience in SQL queries and Stored Procedures

· Basic knowledge on Windows servers

· Basics on JBOSS, ESB and AS2

· Good knowledge in XML and EDI

· Quick understanding of customers’ tactics and quick problem-solving skills

· Candidate should be able to Communicate well in Arabic

· Should be willing to work on Sunday to Thursday shift.

.Prior technical documentations experience

.Prior software testing and related documentations experience

. Experience in VB / Perl Scripting and ASM technology can also be added weightage.

. Investigative support, and help with IQs

how can we help you?

Contact us at the SmartPoint office nearest to you or submit a business inquiry online.

They reserved a good amount of time to understand my software development requirements. That translated to a high-quality product.

Tony Chatterjee

Looking for a First-Class Software Product development Partner?